FAQs

ORDERS & PAYMENT

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal.

Is my information secure?

Yes. Our store is secured with SSL encryption, which keeps your information private and confidential. We never see or store your full card details — payments are handled directly by our payment processor.

Can I use multiple promotion codes on one order?

Only one promotion code can be used per order — codes can't be combined or stacked. Promotion codes also don't apply to items that are already discounted.

Can I make changes to my order?

If your order hasn't shipped yet, we can usually help — including changing the delivery address or the size or color of an item. Email us at info@thegoodieshub.com as soon as possible with your order number. Once an order has been processed and shipped, we're not able to change or cancel it.

Can I cancel my order?

Yes, provided it hasn't shipped. Email us with your order number and we'll cancel it and refund you in full. Personalized items enter production quickly, so please contact us as soon as you can.

SHIPPING & DELIVERY

Where do your products ship from?

All orders are picked, packed, and shipped from our warehouse in the United States.

Do you ship internationally?

Not at this time — TheGoodiesHub currently ships within the United States only.

When will my order be delivered?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 3–7 business days, so most orders arrive within 4–10 business days total. You'll receive a confirmation email with tracking as soon as your order ships.

How do I track my order?

Once your order ships, we'll email you a tracking number. You can also visit our Track Your Order page or log into your account to see your order status at any time. Please allow up to 48 hours after shipping for tracking to begin updating.

What if I haven't received my order?

If 14 business days have passed since you ordered and your package still hasn't arrived, email us at info@thegoodieshub.com with your order number. We'll chase the carrier, and if the package is confirmed lost we'll send a replacement or issue a full refund — your choice.

I need it by a specific date. Will it arrive in time?

Most of our goodies are bought as gifts, so we get this a lot. We recommend ordering at least 2 weeks ahead of the occasion. If you're on a tighter deadline, email us before you order and we'll tell you honestly whether it can make it.

RETURNS & EXCHANGES

What is your return policy?

We accept returns within 30 days of delivery on unused items in their original packaging. Full details are on our Returns & Refunds page.

Do you offer exchanges?

Yes. If you need a different size or color, email us at info@thegoodieshub.com and we'll arrange it. The fastest route is usually to return the original for a refund and place a new order, so you're not waiting on the return to clear.

Can I return a personalized item?

Personalized and custom-made items can't be returned unless they arrived damaged or the personalization differs from what you ordered. Please double-check spelling and details before completing your order.

I received a damaged or incorrect item. What should I do?

We're sorry — email us at info@thegoodieshub.com with your order number and a photo of the item. We'll send a free replacement or issue a full refund right away, and we'll cover any return shipping. No hoops.

How long do refunds take?

Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to display it.

PRODUCTS

How do I choose the right size?

Sizing varies by product, so please check the size chart shown in the product images before ordering. If you're between sizes or unsure, email us and we'll advise.