Refund policy

Our Promise

We want you to love your goodies. If something isn't right, we'll fix it. We gladly accept returns within 30 days of the delivery date.

Eligibility

To be eligible for a return:

Items must be unused, unworn, and in the same condition you received them.
Items must be returned in their original packaging, with any tags still attached.
Proof of purchase (your order number or confirmation email) is required.

Non-Returnable Items

For hygiene and practical reasons, we can't accept returns on:

Personalized or custom-made items (anything printed with a name, photo, or custom text) — unless the item arrived damaged or the personalization differs from what you ordered.
Items marked as final sale at the time of purchase.
Gift cards.

How to Start a Return

Email us at info@thegoodieshub.com with:

Your order number
Which item(s) you'd like to return
The reason for the return

We reply within 24 hours with return instructions and the correct return address. Please don't ship anything back before contacting us — returns sent without instructions may not be processed.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is our fault — for example an incorrect, defective, or damaged item, in which case we cover it entirely.

We recommend using a trackable shipping method. We can't be responsible for return packages that are lost in transit.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved.

Approved refunds are credited automatically to your original payment method within 5–10 business days.
Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.
Original shipping charges are non-refundable, except where the return is due to our error.

Exchanges

Need a different size or color? Email us and we'll arrange an exchange. The fastest method is usually to return the original item for a refund and place a new order, so you're not waiting on the return to clear.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or simply isn't what you ordered, contact us immediately at info@thegoodieshub.com with a photo of the item. We'll resolve it right away with either a free replacement or a full refund, including any return shipping costs — and we won't ask you to jump through hoops.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, we can issue a gift credit for the value of the return. If the order was shipped to the gift giver, the refund will go to them.

Late or Missing Refunds

If you haven't received an approved refund after 10 business days, please check with your bank or credit card company first, as processing times vary. If it still hasn't appeared, email us and we'll chase it down.